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Murano Glass Forum

Order # 198475

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Today I installed the two wall lights I purchased from you - they are truly beautiful. Unfortunately one of the hanging chains of crystals was broken in the shipment. I am going to try to glue it together with Crazy Glue. The bigger problem is that I broke the bottom cup by over tightening the attachment nut. I would like to re-order both this cup and the crystal chain. Pictures are attached. Note, while the crystal looks red, that is because of the background - actual colour is clear.
  • Forum photo
  • Forum photo

Messages

Dear Charles,
we are sorry for this problem, we will send a new cup and a new pendant without additional cost.

Best Regards,
MGS Staff.

Thatʼs excellent news and extremely prompt product support. You people are really wonderful and your lights are truly beautiful and extremely well crafted! I couldnʼt be more pleased with the entire experience with all of you. Thank you so very much. Best wishes. Charles

I apologize for troubling you you again about this. I received an email on May 19, with the following information:

Item Code: sy-950/A2D-CR.PB
Description: Bohemia style wall light
New State: Forward to shipping

I have received nothing further and was just checking to see if the replacement parts had been shipped or were still in your shipping department. Thank you again for your excellent products and support. Best wishes Charles.

The spare parts arrived today in excellent condition. Thank you very much for your kind assistance with this. You people are truly wonderful! I canʼt recommend Murano Glass more highly! Your products are absolutely beautiful,extremely well made and your customer service is truly outstanding!

Thank you so very much. We love our new lights!

Best wishes.

Charles

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