Right Of Withdrawal and Returns Policy

European Union Customers
Customers residing within the European Union have the right to withdraw from this contract within 14 (fourteen) days from the date they receive the product(s), in accordance with applicable European consumer protection laws.

To exercise the right of withdrawal, the customer must send a communication by e-mail to info@muranoglass-shop.com within 14 days of receipt of the goods.

Returned products must be shipped back within 30 (thirty) days from the date of delivery, in their original packaging and in substantially the same condition in which they were received. Return shipping costs, insurance costs and all risks related to transportation are the sole responsibility of the customer.

Refunds will be issued using the original payment method (Credit Card, PayPal or Bank Transfer) within 10 (ten) days after receipt and inspection of the returned product(s).

The right of withdrawal applies only to private consumers acting outside their business, professional or commercial activities.

The right of withdrawal does not apply to:

Custom-made products;
Products manufactured according to customer specifications;
Products modified in dimensions, colours, finishes or other characteristics at the customer's request.

Customers Outside the European Union
Due to customs regulations, import duties, taxes and international shipping costs, orders shipped outside the European Union are considered final sales and are not eligible for return, refund or cancellation after shipment, except in the case of:

Products damaged during transport;
Products received defective;
Products delivered incorrectly.

In such cases, customers must notify us by e-mail at info@muranoglass-shop.com within 5 (five) days of delivery, providing photographs and a detailed description of the issue.

We reserve the right to offer replacement parts, replacement products, or another appropriate solution depending on the circumstances.

Venice, Italy, 15 June 2026