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Broken Chandelier

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I have received the chandelier and it has a broken piece that is the part #19 along with the attachment piece. I would appreciate it if you could send me the replacement piece so that we can have this correctly installed. It is a beautiful piece.
Item Code: mgs-352/8CR.POL+CIM
Description: Crystal chandelier with colorful flowers at eight lights

Messages

Dear Sherry,
we are sorry for this problem!

We will create and send you a new cup (bottom cup) in the shortest possible time.

Best Regards,
MGS Staff

Thank you for the follow up. Could you please provide an update to the status of my beautiful glass bowl. When should I expect it to arrive as I am moving next week.

Thanks,
Sherry

Please provide ETA on glass bowl for my chandelier.

Thank you,
Sherry

We have made the missing/broken parts! They will be sent tomorrow. We will use an urgent courier (TNT). They should arrive within the next week.

Best Regards,
Alessandro Carrara

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