Espa�a
MGS di Carrara Alessandro
Via Banchina dell'azoto, 15
30175 Marghera (VE) ITALY
Tel: 041 8622641
Fax: 041 8620980 (fax da Italia)
Mail: info@muranoglass-shop.com
P.IVA IT03508080276
C.F. CRRLSN75L31L736L
Glass made objects: sculptures, glasses, chandeliers, lamps, various decorative objects, etc. as from catalogs.
European Union Customers
Customers residing within the European Union have the right to withdraw from this contract within
14 (fourteen) days from the date they receive the product(s), in accordance with applicable European consumer protection laws.
To exercise the right of withdrawal, the customer must send a communication by e-mail to info@muranoglass-shop.com within 14 days of receipt of the goods.
Returned products must be shipped back within 30 (thirty) days from the date of delivery, in their original packaging and in substantially the same condition in which they were received. Return shipping costs, insurance costs and all risks related to transportation are the sole responsibility of the customer.
Refunds will be issued using the original payment method (Credit Card, PayPal or Bank Transfer) within 10 (ten) days after receipt and inspection of the returned product(s).
The right of withdrawal applies only to private consumers acting outside their business, professional or commercial activities.
The right of withdrawal does not apply to:
Customers Outside the European Union
Due to customs regulations, import duties, taxes and international shipping costs,
orders shipped outside the European Union are considered final sales and are not eligible for return,
refund or cancellation after shipment, except in the case of:
In such cases, customers must notify us by e-mail at info@muranoglass-shop.com within 5 (five) days of delivery, providing photographs and a detailed description of the issue.
We reserve the right to offer replacement parts, replacement products, or another appropriate solution depending on the circumstances.
The customer may choose between two methods of payment:
In case of payments by bank transfer from countries outside European Union, in cart shall be added 5 (five) euro for every bank transfer operation, this due to cover the bank charges.
The transactions with credit and debit card or Pay Pal are carried out by means of the connection directly with Banca Sella, which makes the payment absolutely secure. We will never be in possession of your card’s number.
All our articles are exclusive to you and made by hand from our masters “Vetrai of Murano”, for this reason we will proceed with the making of your ordered item that will be ready in the shortest possible time: (From 10 to 40 days in the case of chandeliers, particularly sophisticated sculptures or mirrors and furnitures). In case the articles is available in stock, the order will be sent as soon as possible.
The goods will be ensured and sent by means of the following couriers espresso:
In every case the MGS keep the right to choose a different courier in every moment, in the case of this one offering a better service comparing with the one over mentioned.
The MGS is not responsible in the case of delivery happened in different times from the ones over mentioned.
The costs of shipments are calculated at the moment of the purchase by the use of the "SHOPPING BASKET" option; the cost might change according to the weight and the volume of the package. However, the cost will be approximately calculated taking into consideration such variable details.
In some of the countries it will be possible that the customer will have to pay the customs duties. We suggest you to get relative information from your nearest responsible authority. Orders refused by the customer due to customs duties, import taxes or local fees are not eligible for refund. Any additional costs incurred for the return, storage or disposal of the shipment will be charged to the customer.
Our goods are packaged by specialists with materials as by law enacted, so to guarantee a safe delivery. At the delivery time it is necessary to check that the packages are in good conditions: clean and without scratch. In the adverse case, before signing the delivery note, it is necessary to append on the same wording accepting with reserve and consequently advise us writing at: info@muranoglass-shop.com attaching a picture of the packs still closed.
After having collected the goods it is also necessary to check the inside conditions, maximum within five days from the receiving of the packs. In the case of bad conditions of the products, it will be necessary to send us an e-mail at the address: info@muranoglass-shop.com highlighting which damages were found and attaching one or more pictures of the broken parts with corresponding measures. Without pictures we can not proceed with the delivery of the new parts.
Some of our products travel unassembled due to security reason and saving adverse indications. The assembling and wiring costs are all-depending to the customer. In the case of items that require electric wiring, the operation of an expert is suggested. The MGS does not take responsibility for the incorrect assembling and wiring of our products.
Our items are certified according to CE standards only for use in Europe countries, Other certification like UL used in Unites states or CSA used in Canada are not available. Our products can work in countries that accept different standards by the CE but we do not responsible for damages or other problems that may arise through the use of our products. Therefore use our products in countries outside of Europe should be done at your own risk.
We invite you to write us for any problem about your order, we want our customers always satisfied. In any case this website is available for on-line dispute resolution (for UE only): Online Dispute Resolution
We would ask you to read and to print this document as an official contract between us.
Venice, Italy, 15 June 2026
Alessandro Carrara,
CEO of MGS Company